A girl can’t have enough of shoes, and especially pretty peep toe ones! Having had my feet covered up in boots all winter and part of spring, I can’t wait to show some toes. And these pretty shoes from Marais USA are exactly what I need.
From slingbacks to heels, flats to mary janes, leather to suede, founders Catherine Chen and Haley Boyd, have a shoe style for you that will not break the bank.
I also thought these shoes were adorable when I ordered them, and was excited to support Marais. I bought both the Mercer flats and Mulberry Mary Janes. After one day of wear the soles began to peel off on not one but both pairs. This requires repair if I am to continue wearing them. For the price, I expected much higher quality.
When I explained to Marais the shoes were defective, all I received was a cut and paste apology that stated “we’ve had very little complaints about our shoes,” along with a 10% credit, amounting to $5.20. This would not even cover repair costs.
I received no personal acknowledgment of my unsatisfactory customer experience and no offer of a complete refund for a defective product, despite several emails explaining the condition of my shoes and my disappointment with their customer service.
For a new company that is still building its customer base, I was shocked to not only receive defective products, but even moreso such poor customer service. I will no longer support MaraisUSA, nor do I recommend others to purchase their products.
i want these ! ! ! ! ! !
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