Comments on: Shoes By Marais USA http://www.lushlee.com/2009/04/shoes-by-marais-usa/ ideas + inspiration + aesthetics Sun, 18 Sep 2011 13:12:22 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: leanna http://www.lushlee.com/2009/04/shoes-by-marais-usa/comment-page-1/#comment-1196 leanna Thu, 16 Jul 2009 07:59:02 +0000 http://www.jarsofcute.com/?p=475#comment-1196 i want these ! ! ! ! ! ! :) i want these ! ! ! ! ! ! :)

]]> By: Elise Mattingly http://www.lushlee.com/2009/04/shoes-by-marais-usa/comment-page-1/#comment-996 Elise Mattingly Mon, 29 Jun 2009 00:22:23 +0000 http://www.jarsofcute.com/?p=475#comment-996 I also thought these shoes were adorable when I ordered them, and was excited to support Marais. I bought both the Mercer flats and Mulberry Mary Janes. After one day of wear the soles began to peel off on not one but both pairs. This requires repair if I am to continue wearing them. For the price, I expected much higher quality. When I explained to Marais the shoes were defective, all I received was a cut and paste apology that stated "we've had very little complaints about our shoes," along with a 10% credit, amounting to $5.20. This would not even cover repair costs. I received no personal acknowledgment of my unsatisfactory customer experience and no offer of a complete refund for a defective product, despite several emails explaining the condition of my shoes and my disappointment with their customer service. For a new company that is still building its customer base, I was shocked to not only receive defective products, but even moreso such poor customer service. I will no longer support MaraisUSA, nor do I recommend others to purchase their products. I also thought these shoes were adorable when I ordered them, and was excited to support Marais. I bought both the Mercer flats and Mulberry Mary Janes. After one day of wear the soles began to peel off on not one but both pairs. This requires repair if I am to continue wearing them. For the price, I expected much higher quality.

When I explained to Marais the shoes were defective, all I received was a cut and paste apology that stated “we’ve had very little complaints about our shoes,” along with a 10% credit, amounting to $5.20. This would not even cover repair costs.

I received no personal acknowledgment of my unsatisfactory customer experience and no offer of a complete refund for a defective product, despite several emails explaining the condition of my shoes and my disappointment with their customer service.

For a new company that is still building its customer base, I was shocked to not only receive defective products, but even moreso such poor customer service. I will no longer support MaraisUSA, nor do I recommend others to purchase their products.

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